Intelligent Customer Support Features
Everything you need to automate customer support and reduce ticket volume
AI Chat Widget
A beautiful, customizable chat widget that lives on your storefront. Customers can ask questions anytime and get instant, intelligent responses powered by AI.
- Instant responses to customer questions
- Customizable colors and positioning
- Mobile-friendly design
- Works on all store pages
Order Status Lookups
Handle "Where Is My Order?" (WISMO) questions automatically. The AI looks up order status, tracking info, and delivery estimates in real-time.
- Real-time order status checks
- Tracking number retrieval
- Delivery estimate information
- Handles order lookup by email or number
Context-Aware AI
The AI understands your store, products, and policies. It provides accurate, helpful answers that reflect your brand voice and business rules.
- Learns from your FAQs and policies
- Product availability checks
- Customizable AI tone (friendly, professional, etc.)
- Accurate answers based on your store data
Smart Ticket Escalation
When the AI cannot resolve an issue, it automatically creates a support ticket with full conversation context. Never lose track of customer issues.
- Automatic ticket creation for complex issues
- Full conversation history attached
- Priority and status tracking
- Email notifications for new tickets
AI Insights & Analytics
Understand what your customers are asking about. AI-powered analysis reveals common topics, customer sentiment, and pain points to help you improve.
- Common topic identification
- Customer sentiment analysis
- Pain point detection
- Conversation volume trends
Quick & Easy Setup
Get started in minutes. Install the app, customize your widget appearance, add your FAQs, and you're ready to go. No coding required.
- One-click Shopify installation
- No coding or technical setup
- Add FAQs through simple interface
- Widget automatically appears on store