Intelligent Customer Support Features
Everything you need to automate customer support and reduce ticket volume
AI Chat Widget
A customizable chat widget that lives on your storefront. Customers ask questions and get instant, intelligent responses powered by AI. Customize colors, position, avatar, welcome message, and quick action buttons to match your brand.
- Instant AI-powered responses
- Customizable colors, position, and avatar
- Quick action buttons (track order, get help, etc.)
- Mobile-friendly, works on all pages
Live Chat & Handoff
When the AI detects a complex issue or a customer wants to talk to a human, the conversation is handed off to you in real time. Jump into any chat, see the full AI conversation history, and reply directly from your dashboard.
- Smart AI-to-human handoff
- Real-time live chat from dashboard
- Full conversation context preserved
- Browser notifications for waiting chats
Order Tracking & Actions
Handle "Where Is My Order?" questions automatically. The AI looks up orders by email or order number, shows tracking info, product images, and order totals. It can also handle cancellation requests and check return eligibility.
- Real-time order status and tracking links
- Lookup by email or order number
- Order cancellation (unfulfilled orders)
- Return and address change eligibility checks
Smart AI Capabilities
More than a basic chatbot. The AI checks product stock and prices, recommends products, validates discount codes, and explains your store policies. Each capability can be toggled on or off from settings.
- Product recommendations and stock checks
- Discount code validation
- FAQ and store policy answers
- Customizable AI tone (friendly, professional, casual, etc.)
Ticket Management
When the AI can't resolve an issue, it creates a support ticket with the full conversation attached. Manage all tickets from a unified inbox with status tracking, priority levels, categories, and bulk actions.
- Automatic ticket creation with conversation context
- Priority levels and status workflow
- Search, filter, and bulk actions
- Categories: complaint, question, request, feedback
AI Insights & Analytics
See what your customers are asking about. AI analyzes every conversation for sentiment, common topics, and pain points. Track daily and weekly trends, identify peak hours, and get actionable recommendations to improve your support.
- Sentiment analysis (positive, neutral, negative)
- Topic detection and pain point identification
- Daily/weekly trend charts and peak hours
- AI-generated improvement recommendations
Business Hours & WhatsApp
Set your business hours per day so the widget knows when you're available for live chat. Outside business hours, customers can be redirected to WhatsApp, shown a ticket form, or handled by smart AI fallback.
- Per-day business hours configuration
- WhatsApp redirect with custom message
- Smart offline fallback options
- Automatic timezone detection
Quick & Easy Setup
Install the app, customize your widget, add your FAQs, and you're live. The widget embeds into your Shopify theme with one click. No coding required.
- One-click Shopify theme integration
- No coding or technical setup
- Simple FAQ management interface
- Setup in minutes